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   Troubleshooter of Error New Dell Inspiron 20 mouse will not work [14/06/16 04:53AM]   
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New Dell Inspiron 20 mouse will not work

Brand new Windows 8.1 touchscreen Dell Inpiron 20 with touch screen.
Installed the KM632 wireless keyboard and mouse that came with the system and booted the system.
The mouse would not work during setup but the keyboard did.
After setup, the mouse works but freezes
after a few seconds.
A mouse click wakes the cursor up for a short bit and then it freezes again.
A wired mouse and a Microsoft wireless mouse work well.
I deleted the drivers and rebooted the system but the mouse continues with the same issue.

Anwsers to the Problem New Dell Inspiron 20 mouse will not work


Hi Donna Hiserote,
Please answer these questions to get more clarity on this issue:
-          Do you have new set of batteries inside the wireless mouse?
-          Does the mouse work fine on a different computer?
This issue might occur if the wireless mouse is not syncing with the receiver settings.
This issue could also occur due to hardware issues.
To troubleshoot problems with wireless mouse devices, use the following methods in the order that they appear.
-          Plug in the receiver into another computer and check if the mouse works fine on that computer.
-          Resynchronize your device with the receiver.
To reset a wireless mouse, turn your mouse over then ensure that the power switch on the bottom of the unit is on.
Make sure that
the mouse receiver is plugged into the USB port in your computer.
Find the oval-shaped reset button on the bottom of the mouse then press it down.
Hold the button down for about four seconds.
Release the button then move the mouse around so as to test the
cursor.
-          Try different ports on the same computer.
Connect the device to a different USB port on your computer to eliminate any problems that are associated with a specific USB port.
-          Reinsert the batteries or install fresh batteries.
Use only fresh, alkaline batteries.
Do not use rechargeable or other kinds of batteries in a product that is not designed
to use rechargeable batteries.
-          Check for interference.
Make sure that the wireless device and the receiver are a minimum distance of three feet from any other wireless device.
 Do not put the wireless pointing device, the wireless keyboard, or the receiver near any electrical devices, such as cordless telephones, cellular telephones, or other wireless pointing devices or receivers.
We recommend that you maintain a distance
of at least 8 inches between these devices.
Do not put the wireless pointing device, the wireless keyboard, or the receiver on metallic surfaces or objects, such as long metallic rails or cables.
We recommend that you maintain a distance of three feet between
the wireless pointing device and such metallic objects.
Reply with the status of the issue and we will be glad to offer our assistance.


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